Order
• What about the cancelled order?
• What do I do if I have entered wrong information when ordering?
• How do I obtain my glasses prescription?
• What information do I need to order glasses with your store?

Prescription
• Will you offer prescription sunglasses?
• What is my Pupillary Distance and how can I obtain it?
• What is your Distance, Near or Intermediate prescription?

Lenses
• Do you sell anti -reflection coatings or hard coats?
• Will you sell tinted or transition?
• What material are the glasses lenses made from?

Support
• What if my glasses are damaged when I receive them?
• How long will my glasses take?
• What is your Safe Shopping Guarantee?
• What if some information incorrectly?
• What about your guarantee policy?

Payment
• Is your payment system secure?
• What are the Postage and Packaging costs?
• Can you tell me the way of payment?

Frames
• How can you charge such market beating prices?
• Can you tell me the skills of choosing the glasses frame?
• Will they fit me properly?
• What if my frames need adjusting when I receive them?
• May I try the frames at home before I order them on the website?
• Do you supply frames with no Prescription in?
• What types of frames do you sell?
• What are your frames made from?